1. How satisfied were you with our parcel delivery service?
Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

2. Which service did you use ?
Parcel drop-offParcel collectionBoth drop-off and collection

3. How would you rate the delivery time?
ExcellentGoodAveragePoorVery poor

4. Was your parcel delivered in good condition?
YesNo

5. How clear was the information provided about parcel weight slabs, restricted items, and prohibited items?
Very clearClearUnclearVery unclear

6. How would you rate the professionalism and friendliness of our delivery team?
ExcellentGoodAveragePoorVery poor

7. How would you rate the professionalism and friendliness of our collection team (If the parcel was collected)?
ExcellentGoodAveragePoorVery poorNot applicable

8. How easy was it to track your parcel?
Very easyEasyNeutralDifficultVery difficult

9. How satisfied were you with the communication and delivery updates?
Very SatisfiedSatisfiedNeutralDissatisfiedVery dissatisfied

10. Did your parcel arrive within the expected delivery time?
YesNo

11. How likely are you to recommend our parcel service to others?
(Scale: 1 = Not Likely, 10 = Extremely Likely)
12345678910

12. Any additional comments or suggestions?